We want this to be simple.
Last updated: September 13, 2026
If you need to stop your subscription or have a problem with an order, contact us. We will review your request fairly and explain what happens next.
1. Monthly subscriptions
You may cancel a monthly subscription at any time.
Cancellation stops future recurring charges.
If a monthly letter has already been prepared, processed, or mailed before the cancellation is completed, that month's charge is generally not refundable.
2. Annual subscriptions
You may request cancellation of an annual subscription.
If the annual subscription is set to renew automatically, cancellation will stop the next renewal according to the billing terms that apply to the subscription.
Refund requests for an annual subscription will be reviewed based on how much of the subscription has already been fulfilled and whether letters have already been prepared or mailed.
We do not promise a full refund after fulfillment has begun.
3. Community Gifts
Community Gifts are provided at no charge for the 12-month gifted period.
Because no payment is collected for the gifted period, Community Gifts do not have a cash refund value.
A parent or guardian may contact us if they no longer want the child to receive the gifted letters.
4. Address problems and returned mail
Please make sure the mailing address provided during enrollment is complete and accurate.
If a letter is returned because of an incorrect or outdated address, contact us and we will review the best way to correct the mailing information.
5. Missing or damaged letters
If a letter is missing or arrives damaged, please contact us so we can review the situation.
When appropriate, we may replace a letter rather than issue a refund.
6. How to request a cancellation or refund
Email us at:
Please include:
- Parent or guardian name
- Email address used for the subscription
- Child's first name
- A short explanation of the request
We will review the request and respond with the cancellation or refund status.
7. Refund timing
If a refund is approved, the timing for the funds to appear will depend on the payment processor and the customer's bank or card provider.
8. Questions
If you are unsure whether your situation qualifies, email us first. We would rather review the issue with you.
Before You're 13
Solace Learning LLC
hello@beforeyoure13.com